Key Performance Indicator
- Key Performance Indicator
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Indicateur clé de performance
Les indicateurs clé de performance (ICP), ou plus généralement appelés KPI (anglais : Key Performance Indicator), sont des indicateurs mesurables d'aide décisionnelle dont le but est de représenter un aperçu d'évolution des facteurs clés de succès des processus de l'entreprise afin d'évaluer sa performance globale en fonction des objectifs à atteindre.
Les indicateurs clé de performance sont utilisés dans la présentation de tableaux de bord de gestion, ils doivent être régulièrement mis à jour.
Liens externes
- La Bible des Indicateurs Clé de Performance d'Eric T. Peterson (fr) (mesure d'audience Web) Traduction française par Julien Coquet
- La performance globale de l’entreprise et son pilotage : quelques réflexions, S. Trébucq et C. Germain, La Semaine Sociale, octobre, n°1186 ,2004, pp. 35-41.
Catégories : Management | Gestion
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